Page 354 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 3:34 PM APO News | ConstructAfrica
Social media platforms like Facebook, Instagram, and WhatsApp were most impacted,
affecting millions of users.

Furthermore, Internet Service Providers (ISPs) and gaming services were also
significantly impacted, underscoring both the complexity of the internet itself, and the
needs of network-reliant services on this complex ecosystem.

Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin
America, the Middle East, Africa, and the United States experienced substantial service
disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users and

businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla.
“Many leading retailers, social media platforms, internet providers, streaming services, gaming

companies, and financial institutions rely on Downdetector to monitor outages and understand the
root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users
across the world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region

the most, followed by widespread disruptions to Microsoft 365 and local services like PayPay and
Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with

interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely,
along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa
region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most

significant, followed by interruptions in various gaming services and ISPs. Notably, when a routine
software update of Crowdstrike went awry on July 19, nearly five million user-reports on

Downdetector linked to services that use Crowdstrike or Microsoft (including emergency services,
airlines, and ride-sharing apps) were reported.

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