Page 52 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:41 PM Africa - PML Daily
The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the
services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of
local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to
local telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by
interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry
on July 19, nearly five million user-reports on Downdetector linked to services that use Crowdstrike or Microsoft
(including emergency services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for local telecom
operators and service providers. Leveraging Downdetector Explorer, operators can understand the size and scale of
incidents — and rapidly act to resolve issues that matter most to consumers,” said Farid.

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