Page 62 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:42 PM APO NEWS REVIEW – NewsProbe
Social media platforms like Facebook, Instagram, and WhatsApp were most impacted,
affecting millions of users.

Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly
impacted, underscoring both the complexity of the internet itself, and the needs of network-
reliant services on this complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America,
the Middle East, Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions,
helping users and businesses stay informed and respond effectively,” said Hamdy
Farid, SVP of Product at Ookla. “Many leading retailers, social media platforms,
internet providers, streaming services, gaming companies, and financial
institutions rely on Downdetector to monitor outages and understand the root

causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1
million users across the world reporting issues. Facebook and Instagram outages
impacted the Asia-Pacific region the most, followed by widespread disruptions to
Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp
outages, along with interruption in the services of German telecom providers 1&1

and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were
experienced widely, along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East
and Africa region, disruptions to local telecom providers like Telkom, MTN, and
Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T
outages were most significant, followed by interruptions in various gaming
services and ISPs. Notably, when a routine software update of Crowdstrike went
awry on July 19, nearly five million user-reports on Downdetector linked to

services that use Crowdstrike or Microsoft (including emergency services,
airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication
becomes critical for local telecom operators and service providers. Leveraging

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