Page 80 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:45 PM africa-newsroom - Horn Diplomat
operators, technology companies, banks, and other organizations understand the size and
scale of incidents — and rapidly act to resolve issues that matter most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting millions

of users.
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted,

underscoring both the complexity of the internet itself, and the needs of network-reliant services on this
complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle

East, Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users
and businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product at
Ookla. “Many leading retailers, social media platforms, internet providers, streaming services,

gaming companies, and financial institutions rely on Downdetector to monitor outages and
understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users

across the world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific
region the most, followed by widespread disruptions to Microsoft 365 and local services like
PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with

interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely,
along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa
region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as

well.

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