Page 10 - Unifonic LEAP 2025 REPORT

Press Release

Unifonic participates in LEAP 2025, showcasing exceptional

marketing campaigns and customer service tools

10 February 2025- Unifonic, the leading conversations platform and SaaS (Software as a Service) provider
in the Middle East, showcased its AI-powered conversational platform at LEAP 2025, which is being held
from February 9 to 12, 2025 in Riyadh, Saudi Arabia. The innovative platform, designed to help elevate
customer engagement and operational efficiency, reflects Unifonic’s ongoing transition towards adopting
artificial intelligence-powered engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing campaigns
and outstanding customer service, in line with rising customer demand for more personalised and
meaningful interactions. Moreover, these solutions leverage the power of artificial intelligence to facilitate
seamless omnichannel communication and tailored customer experiences that foster long-term
relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve
efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is proud to showcase
some of the most popular and impactful use cases of its solutions, which include Conversational
Marketing capabilities, including targeted marketing campaigns, abandoned cart recovery,
personalization, and the ability to click to WhatsApp for direct engagement. Additionally, their Customer
Support solutions empower businesses with tools for improving customer satisfaction (CSAT), sending
notifications, and offering multi-language support to cater to a global audience. As part of their commitment
to helping businesses optimize customer experience, Unifonic is also offering a complimentary Customer
Experience (CX) Maturity Assessment. This assessment, conducted by their team of experts, uncovers

valuable insights that can enhance a company’s customer service strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to
transforming customer engagement for businesses. Being one of the leading entities in integrating AI within
engagement processes in the Middle East, our executives will showcase the potential of AI-powered
solutions in delivering personalised, omnichannel customer experiences at LEAP 2025. These are vital to
business success, and by leveraging our innovations, businesses can seamlessly connect with customers in
a meaningful manner.”

Furthermore, Unifonic empowers clients to ensure omnichannel customer experiences, enhance customer
communication, and optimise digital journeys. Through conversational AI, the company automates
customer journeys, enhances business productivity, streamlines customer interactions, and orchestrates