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Dubai’s appeal, sustainability, leadership, and standards of living. H.E. added that this achievement
further embodies the wise leadership’s vision of achieving excellence in government work and

enhancing competitiveness.

Al Hajri said: “The Municipality embraces an institutional approach based on a culture of

leadership, innovation, governance, sustainability and optimal investment in human and tangible

resources. This distinctive approach has substantially contributed to accomplishing numerous

international achievements and credits, which distinctly reflect the culture of excellence, agility

standards and the pioneering institutional flexibility that we adopt within our line of action

targeted at solidifying the Emirate’s position on global competitiveness indicators.”

H.E. further stated that owing to its remarkable human resources comprising of leaders,

employees and specialized task forces, the Municipality has been able to continue offering

exceptional municipal services and implementing strategies and projects that successfully meet

global standards and benchmarks.

New specifications

The specification ‘10845-1’ and the ‘ISO 19011’ are two of the seven certifications received by
the Dubai Municipality. The Municipality is the first to receive both certifications in the Middle

East region. The specification ‘10845-1’ was obtained by the Municipality owing to its use of best
practices in the management of engineering contracts specializing in construction. Meanwhile, the

Municipality received the ‘ISO 19011’ for establishing an institutional system to manage internal
audits on quality and administrative standards in accordance with international best practices.

Additionally, the Municipality achieved the ISO 37000 certification in recognition of its efforts in

promoting effective governance as well as developing and implementing a governance framework

in line with the requirements of the new international standard. These efforts and commitment
have enhanced the efficacy of Municipality’s governance tools and capacities.

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