Page 47 - UNIFONIC PR REPORT SEPTEMBER 2023

PRESSR: Unifonic unveils state-of-the-

art AI at Seamless Saudi Arabia,

elevating customer experiences to new

heights

TECHNOLOGY

Unifonic, the Middle East's leading customer engagement platform, is proud to present

its AI-powered Chatbot, at the Seamless Saudi Arabia 2023 event.

As a key player in the region's communications landscape, Unifonic takes center stage
at Seamless Saudi Arabia 2023, one of the largest events focusing on payments,

fintech, retail, and eCommerce innovations, to showcase their game-changing platform
and their latest innovations in Artificial intelligence and machine learning technology.

Unifonic is committed to pioneering innovative solutions that enhance customer
relationships and elevate brand experiences, and Seamless is a great opportunity for
industry professionals and tech enthusiasts to experience Unifonic’s new AI-powered

chatbot, which is set to transform the landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyze behavioral patterns and
human language, enabling precise interactions and engagement with customers. It
boasts multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering

inclusivity and accessibility. With its advanced decision-making abilities, the chatbot
enables seamless connections between brands and customers, resulting in significant
benefits for organizations such as being able to qualify leads, 24/7 support, increased
cost optimization and more. Furthermore, it adheres to global best practices and
industry standards, prioritizing data privacy and security to instill user confidence and

trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla,
Salesforce and more to help organizations automate business processes and offer a
more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural

Language Understanding (NLU) module into the chatbot, allowing it to discern intent
with greater precision and learn from user interactions with machine learning algorithms.
This creates smart experiences that will improve all customer journeys.

https://www.tradingview.com/news/reuters.com,2023-09-04:newsml_Zawch7yPV:0-pressr-unifonic-
unveils-state-of-the-art-ai-at-seamless-saudi-arabia-elevating-customer-experiences-to-new-heights/