Page 39 - Unifonic PR Report - January 2026

1/22/26, 2:24 PM ZAWYA-PRESSR: X By Unifonic co leads with Y Combinator a USD 7 mln funding round for Open CX — TradingView News
increasingly adopt intelligent, automated, and scalable engagement models, platforms
like Open CX are becoming pivotal in shaping the future of cloud communications and

user experience. Through X by Unifonic and our role as a strategic investor, we take

great pride in supporting innovative companies that are redefining how organisations
engage with customers and scale AI-driven customer experiences in rapidly evolving

markets.”

Following this investment, Open CX will actively focus on accelerating product
development, expanding its regional footprint, and strengthening both its technical and

commercial teams. These markets represent significant growth opportunities as

organisations across the region begin to embrace AI-driven and cloud-based customer
engagement solutions.

Open CX is an AI-Native, all-in-one agentic CX platform used in production by

MoneyGram, Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com,
OneCarNow.com, and other major enterprise companies. The platform specializes in

resolving and automating complex support cases across email, web, phone, SMS, and

WhatsApp. As a research-driven company, Open CX is currently developing the Unified
Customer Support Measurement Framework – Support-Bench, which is expected to

become the leading global reference for evaluating the performance of AI-powered

customer support systems.

About X by UNIFONIC

X by Unifonic is a venture fund dedicated to empowering innovative AI SaaS B2B startups

in the MENAPT region. We combine financial investment with hands-on support,

leveraging Unifonic’s proven expertiseas a leading AI SaaS scale-up. Our mission is to
drive growth for high-potential AI-Native startups by providing not just capital, but also

strategic guidance, mentorship, and access to an extensive network of industry experts,
government programs, and investors.

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