Page 51 - Red Hat PR REPORT - MARCH 2024

4/19/24, 1:28 PM Red Hat: Addressing the 5G and AI Convergence in Saudi’s Telecom Sector - Telecom Review
capabilities of our partners across the region, we will be able to establish a marketplace and
spearhead campaigns to advertise our range of products.
To achieve improved outcomes and client success, we seek to significantly improve partner
competency and enablement facilities for our partners in the upcoming fiscal year. These
areas, together with program reviews, as well as enhancements to internal operations and
external market strategies, will facilitate our mutual progress and growth.
Regarding technology, we are collaborating with our partners and customers to offer Red Hat
OpenShift—a horizontal platform that serves as the cornerstone of an open, hybrid, cloud
approach. Red Hat OpenShift enables our customers to safely and securely onboard their
homegrown applications as well as third-party applications in a fast and effective manner.
How does Red Hat approach customer satisfaction and support in the KSA region?
Can you share any examples of how the company has effectively addressed customer
needs or challenges?
We adopt a holistic strategy when it comes to customer satisfaction and support. This
strategy focuses on responsiveness, collaboration, and expertise. Our primary goal is to
effectively meet customer needs by surpassing their expectations, offering exceptional
assistance, and cultivating enduring connections.
Offering complete support services that are customized to meet the specific needs of clients
in the KSA market is one facet of our strategy. This entails timely responses to inquiries,
proactive support in troubleshooting problems, and continuous assistance to guarantee the
best use of Red Hat products. Our committed support teams are well-equipped to handle
client issues in a timely and effective manner, utilizing their in-depth knowledge of local
market conditions and extensive technical experience.
Moreover, we place a significant emphasis on cooperation and exchange of knowledge with
customers in the Kingdom. As part of this, we constantly strive to engage with organizations
through a range of platforms—including training sessions, workshops, and community
events—to provide them with requisite knowledge and capabilities to maximize the value of
our solutions. By cultivating a collaborative culture, we strengthen our interactions with
customers and help them accomplish their goals.

Can you provide insights into Red Hat's approach to corporate social responsibility
(CSR) initiatives in the KSA region? Please outline how the company contributes to
the local community beyond its business operations.
Our success in the KSA region is not solely defined by our technological advancements but
also by our commitment to corporate social responsibility (CSR). Our approach to CSR goes
beyond business operations and is deeply rooted in our ethos of open collaboration and
community engagement. Through our open culture, ‘Red Hatters’ actively participate in
initiatives that benefit both local and global communities.
We believe in the power of collective action to drive positive change. Our innovative
strategies aim to integrate business and environmental responsibility, focusing on initiatives
that reduce waste, energy consumption, and promote green energy. By fostering a culture of
sustainability and associate engagement, we strive to make a meaningful impact on the
communities we serve.

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