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so that the progress we set in motion today resonates across regions and generations.”

Masahiko Metoki, Director General of the Universal Postal Union, said, “This Congress is our
opportunity to ensure that every link in our network is strong. It is our opportunity to demonstrate
that, despite any differences in views or interests, we are able to build common solutions,
regardless of our region, level of development or business model. It is our opportunity to work
collectively for the benefit of all, to build on what has always made our postal community and the
UPU so unique for more than the last 150 years: solidarity and universality.”

The ‘Dubai Strategy’: Roadmap for the next cycle
The 28th Universal Postal Congress will adopt the UPU’s new strategy for 2026-2029, which will be
known as the ‘Dubai Strategy’ in recognition of the host city. This forward-looking roadmap is built
on four key pillars - advancing service quality, promoting inclusivity, accelerating digital
transformation, and supporting sustainability across the sector. It will also introduce updates to
postal exchange regulations and remuneration frameworks. In the days ahead, the Congress will
also elect the UPU’s Director General and Deputy Director General for the next cycle, alongside new
members for the Council of Administration and the Postal Operations Council.

Deliberations are expected to result in a comprehensive suite of decisions and recommendations,
including the updating of postal products as well as remuneration and fee mechanisms under a
modern integrated system. This suite will further enhance quality standards and operational
integration between postal operators and wider ecosystem partners of logistics service providers.
The outcomes will also expand financial inclusion through postal financial services, advance
sustainability and clean energy adoption, and reinforce cybersecurity and data protection across
the global postal network.

Tariq Ahmed Al Wahedi said: “Our ambition is to accelerate the digital transformation of the global
postal ecosystem through three pillars. The first is modern digital governance that unifies data
standards, enables integrated operations, and guarantees privacy protection and cybersecurity.
The second is smart infrastructure, leveraging advanced analytics, automation, and artificial
intelligence to elevate service quality, reduce costs, and drive innovation. The third is empowering
member states through strong partnerships that expand access and deliver inclusive services.”

Al Wahedi added: “Together with member state delegations, partner institutions, and the private
sector, we will update exchange rules, remuneration systems and fee mechanisms, enhance the
integration of postal financial services, support green energy transition and climate solutions, and
strengthen cross-border e-commerce, particularly for SMEs, through more reliable and seamless
connections. Our goal is to deliver actionable outcomes that improve customer experience, boost
the resilience of postal networks, and transform innovation into a sustainable ecosystem that
keeps pace with the evolving needs of individuals and businesses. This will set the Union on a clear
path toward a new era of growth and global impact.”

Official stamp
Designed by Emirati artist Yasmin Al Mulla, the official stamp released to mark the UAE’s hosting of

https://www.wam.ae