Page 39 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

PRESS RELEASE

As part of the second phase of the Zero Government Bureaucracy Programme

Postal Sector Regulatory Committee holds ‘Customer Council’ on
sidelines of 28 Universal Postal Congress – Dubai 2025
th

United Arab Emirates, 17 September 2025:
The Postal Sector Regulatory Committee organised a ‘Customer Council’ session as part of
the second phase of the Zero Government Bureaucracy Programme. The Council reviewed
the feedback and proposals put forth by the attendees, reviewing key challenges and
opportunities, strengthening public–private partnerships, and formulating ideas and
recommendations that offer practical solutions to streamline procedures and eliminate
unnecessary compliance requirements, in line with the government’s zero bureaucracy goals.

The Committee presented the Council attendees with its key regulatory initiatives designed to
improve service standards, foster a fair competitive environment and encourage start-ups to
join the logistics ecosystem, aligning with the UAE’s vision for digital transformation as well as
the adoption of proactive and flexible policies.

The ‘Customer Council’ session was attended by His Excellency Sultan bin Saeed Al
Mansoori, Chairman of the Postal Sector Regulatory Committee, as well as several other
Committee members, senior leaders from the Regulatory and Licensing Sector and leading
industry players. Held during the 28th Universal Postal Congress – Dubai 2025, the session
focused on ongoing national efforts to advance the sector, translating the Congress theme:
‘Leading the Change, Creating the Future,’ into practical initiatives that enhance the UAE’s
readiness to keep pace with global developments in postal and logistics services.

His Excellency Sultan bin Saeed Al Mansoori said: “Today’s event underscores the need
for a comprehensive national approach for establishing direct channels of communication to
better understand the private sector’s challenges and embed the same in the legislative
process. The postal and CEP sector is one of the key enablers of the national economy,
eCommerce, and government services. It plays a crucial role in advancing national objectives,
foremost among them being the ‘We the UAE 2031’ vision. Through the Universal Postal
Congress, we are facilitating global discourses, while remaining committed to building an
agile, innovation-friendly regulatory environment that supports sustainable growth and further
strengthens the UAE’s position as a global hub for logistics and postal services.”

Mohamed Khalid Bin Sulaiman, Chief Regulatory and Licensing Officer at the
Regulatory and Licensing Sector - Postal Sector Regulatory Committee, said: “Our aim
is to convert stakeholder input into implementable measures, and today’s ‘Customer Council’
session represents a valuable source to support the Committee’s efforts in facilitating digital-
by-default licensing journeys and data-led supervision, streamlining customer experience
throughout the licensing process. Such an approach helps ensure that key regulations align
with market needs, positioning the UAE at the forefront of future-ready postal and logistics
solutions.”

The Postal Sector Regulatory Committee remains steadfast in its efforts to develop an
integrated regulatory system that supports sectoral growth and stimulates investment, while
safeguarding customer rights and the sustainability of economic returns. This is pivotal to
positioning the UAE as a global laboratory for future postal and logistics solutions as well as
a leading hub for advanced postal services.