Page 21 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

News Brief:

Sharjah Airport organi s es ‘ Customer Service Week ’ ini a ve to promote s elf ‐
s ervice t ravel

October 19, 2023 – As part of its efforts to boost its strategy and in line with its vision to
posi on Sharjah Airport as one of the top five regional airports in providing leading travel
experience and services to passengers, Sharjah Airport Authority organised the globally
celebrated “Customer Service Week” ini a ve during the first week of October to highlight its
self‐service facili es at the airport. The ini a ve aimed at encouraging passengers to leverage
the self‐service facili es available at the airport, further fostering a culture of communica on
and achieving excellence in service delivery.

To inform passengers about the self‐service travel process, the Customer Service Department
coordinated with Sharjah Avia on Services, the airport's official ground handling service
provider, and passport control. This entails prin ng the boarding pass and luggage tags,
delivering them to the self‐baggage drop, and then proceeding straight to complete passport
control procedures and automa c boarding pass verifica on through the smart gates. A er
that, passengers can proceed to the new electronic gates to board the plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport
Authority consistently strives to offer innova ve and smart services that elevate the passenger
travel experience and adhere to the highest interna onal standards of quality. As part of our
ongoing commitment to delivering a dis nc ve and comfortable travel experience that
enables passengers to spend more me in the airport facili es, we have made sure to assist
and guide travellers on how to use the available smart services and technologies within the
airport through the Customer Service Week ini a ve.”

Sharjah Airport Authority constantly works to improve Sharjah Airport's opera ons in order
to meet the growing demand while providing the best services and the highest standards. The
authority places a special emphasis on comfort, safety, and high‐quality services while
maintaining complete professionalism and flexibility. The authority has received numerous
interna onal accredita ons in passenger service from the Interna onal Airport Council, the
latest of which is the Public Health & Safety Readiness Accredita on. This makes Sharjah
Airport the first in the Middle East to receive this accredita on and the second in the Asia‐
Pacific region. Addi onally, expansion projects are being carried out to enhance the
experience of passengers at the airport and boost the facili es and variety of services available
to fulfil their needs, such as comfortable shops, restaurants, and wai ng lounges.