Page 16 - BENTLEY SYSTEMS PR REPORT - DECEMBER 2023

12/22/23, 3:10 PM Shaping the future | CXO Insight Middle East
What kind of support and training does Bentley Systems provide to its clients for effective utilization of your
software?

We are primarily a software development company, but we also offer what we call “blueprints.” These blueprints serve
as guides or templates designed to assist users in addressing specific application challenges. In many instances, these
blueprints are structured as workflows that integrate various products to provide solutions tailored to particular

industries. For example, let’s consider a scenario where a user wants to build a monitoring solution that involves
integrating different products. In such cases, having well-documented workflows becomes essential to navigate through
the implementation process effectively.

These blueprints essentially establish the step-by-step processes that connect different products to solve a specific
challenge. The choice of blueprint can vary depending on the user’s level of clarity about their objectives. Some users

may seek assistance in understanding their precise needs, and in such cases, we guide them through the process.
Alternatively, for users with more defined requirements, we offer more prescriptive blueprints outlining exactly what
needs to be done.

It’s important to note that while we provide these blueprints and related guidance, our involvement in engineering
services is relatively uncommon. When comprehensive engineering services are required, we have a separate, dedicated
company within our group. This subsidiary is a digital integrator responsible for implementing services, as this falls

outside our core market and business focus.

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