Page 112 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

1/16/24, 9:37 AM Sharjah Airport achieves highest performance in 2023 | Times Aerospace
participation. The efforts were made mainly focusing on sustainable infrastructure development,
environmental sustainability standards compliance and leading customer satisfaction service
delivery. The Promising Generations Initiative, one of the most notable initiatives launched by the
Authority, experienced great momentum after the graduation of the first batch of students and the
success of the initiative at the strategic level of Sharjah. The key goal of the initiative is to support

the young generation in designing innovative solutions for the airport and help them incorporate
these ideas through appropriate tools and guidance to them.
Awards and Accreditation
The year 2023 has brought outstanding achievements in the areas of sustainability, health, safety
and service to Sharjah Airport, which has won several local and international awards and credits that

emphasise the excellence and efficiency of its operations. The airport was accredited as an age-
sensitive institution by the Sharjah Age-Friendly City Program. It also received the 2022-2023 Future
Leaders Award from BEEAH Group, in recognition of its efforts to support sustainability and address
environmental challenges.
In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic
capabilities of the International Health Regulations at GCC entry points. Additionally, the airport
renewed the ISO 9001, ISO 14001 and ISO 45001 certifications as well as ISO 10001, ISO 10002

and ISO 10003 Customer Service Charter specifications to enhance efficiency, compliance and
customer satisfaction through effective customer service procedures, complaint processing and
dispute resolution.
Sharjah Airport has also been awarded the readiness of public health and safety accreditation by the
International Airports Council (ACI), with the adoption of the customer experience at airports - Level

II, which emphasises its excellence in developing a strategic approach to serving customers and
improving passenger experiences. These awards and accreditations reflect the airport's efforts to
achieve the vision of the Emirate of Sharjah in providing high-quality services to travellers.
Sharjah Airport’s Expansion Project
In addition, Sharjah Airport Authority is continuing its expansion project, which is expected to be
completed by 2027. Through this project, the Authority seeks to address the substantial surge in the
number of passengers travelling through Sharjah Airport, while ensuring a distinctive travel

experience and providing top-notch services. In early Jan 2024, under the directives of His Highness
Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah
and in the presence of His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, The
Crown Prince, Deputy Ruler and Chairman of Sharjah Executive Council, and HH. Sheikh Sultan bin
Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah, the cornerstone of the New Passenger

Terminal Expansion Project was laid at Sharjah Airport, the largest package of a series of expansion
projects with a total cost of AED 2.4 billion. The terminal expansion is anticipated to increase the
airport’s capacity to 20 million passengers, separate arrivals from departures and raise the number
of self-check-in and self-travel devices. Furthermore, it will establish new roads and entrances,
parking lots and other expansion and development operations, aiming to enhance the quality of its
services and to elevate the travel experience of all passengers through Sharjah Airport.

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