Page 18 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

Sharjah Airport Authority (SAA) was present at the global and local aviation and travel events
of the year 2023, including World Travel Market in Dubai, the 10th edition of the Air Cargo

Africa exhibition in South Africa, and Air Cargo Europe 2023 in Munich. The Authority strived

to showcase its remarkable services and build trust in the sector as a preferred travel hub,
especially through its participation. The efforts were made mainly focusing on sustainable

infrastructure development, environmental sustainability standards compliance and leading
customer satisfaction service delivery. The Promising Generations Initiative, one of the most

notable initiatives launched by the Authority, experienced great momentum after the graduation

of the first batch of students and the success of the initiative at the strategic level of Sharjah.
The key goal of the initiative is to support the young generation in designing innovative

solutions for the airport and help them incorporate these ideas through appropriate tools and
guidance to them.

Awards and Accreditation
The year 2023 has brought outstanding achievements in the areas of sustainability, health,

safety and service to Sharjah Airport, which has won several local and international awards and
credits that emphasise the excellence and efficiency of its operations. The airport was

accredited as an age-sensitive institution by the Sharjah Age-Friendly City Program. It also
received the 2022-2023 Future Leaders Award from BEEAH Group, in recognition of its efforts

to support sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic

capabilities of the International Health Regulations at GCC entry points. Additionally, the
airport renewed the ISO 9001, ISO 14001 and ISO 45001 certifications as well as ISO 10001,

ISO 10002 and ISO 10003 Customer Service Charter specifications to enhance efficiency,

compliance and customer satisfaction through effective customer service procedures,
complaint processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation

by the International Airports Council (ACI), with the adoption of the customer experience at

airports - Level II, which emphasises its excellence in developing a strategic approach to