Page 73 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

1/16/24, 9:30 AM Sharjah Airport achieves highest performance with more than 15.3 million passengers in 2023
Sharjah Airport is linked to over 100 destinations through 33 international airlines in 62 countries. India
was ranked first among the most renowned international travel destinations considering the number of
passengers, recording over 3,4 million passengers. Saudi Arabia is positioned second, followed by
Pakistan with a total number of passengers over 1,5 million and 1,2 million, respectively. The three most

preferred cities in 2023 were the Qatari capital city Doha, with a total of over 723 thousand passengers,
marking a growth of over 95% compared to last year. It was followed by Dhaka with a total of more than
633 thousand passengers and Cairo with about 488 thousand passengers.

Local and international initiatives and participation

Sharjah Airport Authority (SAA) was present at the global and local aviation and travel events of the year
2023, including World Travel Market in Dubai, the 10th edition of the Air Cargo Africa exhibition in South
Africa, and Air Cargo Europe 2023 in Munich. The Authority strived to showcase its remarkable services
and build trust in the sector as a preferred travel hub, especially through its participation. The efforts
were made mainly focusing on sustainable infrastructure development, environmental sustainability

standards compliance and leading customer satisfaction service delivery. The Promising Generations
Initiative, one of the most notable initiatives launched by the Authority, experienced great momentum
after the graduation of the first batch of students and the success of the initiative at the strategic level of

Sharjah. The key goal of the initiative is to support the young generation in designing innovative
solutions for the airport and help them incorporate these ideas through appropriate tools and guidance
to them.

Awards and Accreditation

The year 2023 has brought outstanding achievements in the areas of sustainability, health, safety and
service to Sharjah Airport, which has won several local and international awards and credits that

emphasise the excellence and efficiency of its operations. The airport was accredited as an age-
sensitive institution by the Sharjah Age-Friendly City Program. It also received the 2022-2023 Future
Leaders Award from BEEAH Group, in recognition of its efforts to support sustainability and address

environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic capabilities
of the International Health Regulations at GCC entry points. Additionally, the airport renewed the ISO
9001, ISO 14001 and ISO 45001 certifications as well as ISO 10001, ISO 10002 and ISO 10003
Customer Service Charter specifications to enhance efficiency, compliance and customer satisfaction

through effective customer service procedures, complaint processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation by the
International Airports Council (ACI), with the adoption of the customer experience at airports - Level II,
which emphasises its excellence in developing a strategic approach to serving customers and improving

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