Page 7 - ICT

5 Lesson 5

Internet connection problems & solutions

Troubleshooting process اهحلاصإو ءاطخلأا فاشكتسا ةيلمع

1- Identify the problem Is it a hardware or software problem.
2- Think about and plan might solve the problem.

3- Try the potential solutions.
4- Which solution worked?

5- If you don’t find a solution, ask your teacher or a member of your
family for help.

Common computer problems and possible solutions

Problem Possible solution

1- Restart your computer
Computer slows down when
2- Check app updates
opening an app
3- Delete unwanted apps

1- Check Wi-Fi signal
Browser running slow
2- Update apps

1- Check Wi-Fi signal
2- Check that the router is connected

No internet connection 3- Restart router
4- Try a new ethernet cable

Contact your ISP

1- Restart computer and router
Slow to download
2- check internet speed

7