Page 20 - Australasian Paint & Panel Nov-Dec 2018

BODY REPAIR INDUSTRY SURVEY
INSURERS
WORKING WITH INSURERS IAG brands
14.41% Fair & reasonable
25.83% Good
27.93% Inconsistent 27.63% Difficult
4.20% Won’t work with them
Suncorp brands
8.61% Fair & reasonable 18.99% Good
26.11% Inconsistent 37.98% Difficult
8.31% Won’t work with them
CHALLENGES
Low hourly rates
20.15% Most challenging 29.79% Quite challenging 13.86% Mildly challenging 6.19% Not an issue
Steering customers 55.69% Most challenging 14.37% Quite challenging 16.17% mildly challenging 13.77% Not an issue
Parts issues eg non-OE 16.47% Most challenging 24.71% Quite challenging 37.06% Mildly challenging 21.76% Not an issue
Allianz
28.31% Fair & reasonable 38.86% Good
16.27% Inconsistent 14.16% Difficult
2.41% Won’t work with them
QBE/Elders
28.48% Fair & reasonable 41.21% Good
18.18% Inconsistent
8.46% Difficult
3.64% Won’t work with them
Inconsistent times guides 34.93% Most challenging 31.94% Quite challenging 22.09% Mildly challenging 11.04% Not an issue
Inconsistent approach RTRM 43.45% Most challenging 27.8% Quite challenging 17.86% Mildly challenging 11.61% Not an issue
Unrealistic avg cost repair 42% Most challenging 20.90% Quite challenging 12.54% Mildly challenging 23.88% Not an issue
BIGGEST THREATS TO YOUR BUSINESS IN NEXT 12 MONTHS
REDUCED WORK VOLUME 33% Not an issue
35% A little concerned
32% Very concerned
KEEPING WITH VEHICLE TECH, EQUIP, TRAINING
46% Not an issue
42% A little concerned 31% Very concerned
SKILLED LABOUR SHORTAGE 13.5% Not an issue
35% A little concerned
52% Very concerned
INSURER RELATIONSHIP ISSUES 17% Not an issue
32% A little concerned
51% Very concerned
UNSUSTAINABLE PROFIT MARGIN 17% Not an issue
40% A little concerned
43% Very concerned
EFFECTS OF LARGER CONSOLIDATING ENTITIES
29% Not an issue
28% A little concerned 43% Very concerned
20 PAINT&PANEL November / December 2018 www.paintandpanel.com.au