Page 16 - Australasian Paint & Panel Nov-Dec 2022

16
News • In Focus
PAINT&PANEL NOVEMBER / DECEMBER 2022
nging
r the 020)
STATE OF THE NATION
CAPRICORN HAS REVEALED THE RESULTS OF ITS THIRD IN-DEPTH INDUSTRY STUDY, THE
aws ning
panel
4
4 39%
31% 28%
27%
CAPRICORN STATE OF THE NATION 2022 REPORT.
Figure 2.5 Repeat customers and referrals
Figure 3.2 Biggest challenges facing the
T
2% 2%
73%
repeat customers
56%
referrals
auto industry
Lack of qualified staff
Parts shortages
Price of parts increasing
Attracting young people into the industry
Lower margins Changing technology
Access to technical information
Electric vehicles
50% 44%
41% 36%
32% 28%
26% 22%
%
HE STATE OF THE NATION REPORT
is Capricorn's landmark survey, taking a peek under the bonnet to understand the current state, issues and emerging challenges facing automotive industries in Australia and
New Zealand.
More than 1,900 Capricorn Members
across the two countries responded to the 2022 survey, providing a credible and useful snapshot of the industry across all business types - from mechan- ical workshops to panel and paint, the commercial sector and more.
According to the 2022 report, maintain- ing a good work-life balance and finding
erned
% 1%
7% 6%
4% 5% 4%
3% % 2% % 2%
TATE OF TH
t
Figure 3.3 Industry concerns
RN STATE OF THE NATION 2022 13
Not at all concerned Slightly concerned Skills shortages 9%
Moderately concerned
Very concerned
Extremely conc
26% 26% 12
Parts shortages Ability to retire comfortably Changing vehicle technology Keeping up-to-date with new models Customers reducing service frequency Fixed price servicing Extended warranties Changing customer expectations
Changes to the “car parc” and/or vehicle fleet
Being able to service & repair standard vehicles
6%
14% 25%
19% 25%
35% 41%
29% 38%
22%
22% 27%
28% 29%
55%
31%
30%
30% 32%
31%
28%
19% 16%
18% 18%
16% 15%
1
22% 25% 22% 23%
29%
26%
27%
12% 10% 11% 7 20% 15% 7
28%
CAPRICORN S
CAPRICO
a o
l i
0 %