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time to take a break remains a significant challenge for many. Parts shortages and the rising costs of parts have also affected the industry and finding and retaining
qualified staff is still a major challenge for many business owners.
On the flip side, the report also found that 62% of respondents were ‘extreme-
— whatever it is — the industry finds a way to adapt to it, to evolve with it, to meet that new reality. The industry has shown itself to be a great group of prob- lem solvers," he said.
This report can be downloaded online at capricorn.coop/campaigns/state-of-the- nation-2022.
WWW.PAINTANDPANEL.COM.AU
Figure 2.4 Perceptions of success
Figure 2.5 Repeat customers and referrals
ly happy’ or ‘very happy’ with their ca- reer in automotive, and that ‘making customers happy’ was the leading posi- tive of working in the industry.
Doing high quality work
Being profitable / no financial stresses
Having a good work-life balance Customers referring you Earning the trust of customers Having lots of repeat customers Having a good workplace culture Having loyal staff Ability to pay yourself a steady wage Owning your own premises
Ability to invest in new equipment & technology
Efficiently managing cash flow Other
60% 58%
54% 49%
41% 36%
36% 34%
26% 24%
21% 19%
1%
People Money Personal Investment
73%
David Fraser, Capricorn Group CEO,
said: "Despite a couple of COVID-chaos
repeat
years, the mood generally remains posi-
customers
tive. Making customers happy, solving their vehicle's problems, and the varie- ty of work, continue to drive the posi- tive sentiment."
Capricorn CEO of Automotive, Brad Gannon, is also positive that there is a theme of resilience that can be found within the 2022 report.
56%
"Whether it's COVID, electric vehi-
cles, diagnosing more complex vehicles
referrals
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CAPRICORN STATE OF THE NATION 2022 13
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