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C M Y CM MY CY CMY K
MAKE SURE YOUR HOURS ARE
UP TO DATE
You can include your hours on your pro- file so your customers can easily see when you’re open and closed. Make sure this information is current, and updated for any changes for example during Cov- id Lockdowns and Christmas Holidays.
GET REVIEWS
Once you have set up your profile com- pletely, and verified it, you can begin to en- gage with your customers. The first thing is to get reviews. To get more customers you will want to show positive reviews from past customers. Encourage all your cus- tomers to post a review on Google My Busi- ness after they pick up their vehicle. Here are some good ways to ask for reviews:
Place a Google My Business Review
sticker at your office so when people
pick up their keys they are reminded,
keting Kit https://marketingkit.with- google.com/intl/en-US/r/AU.
Send an SMS or email after they have picked up their car to say thank you and again remind them to leave a review – include a link to make it easy for them.
Reply to every review both good and bad. This shows you care about what your customers say and will encourage them to leave a review, knowing you read and respond to them.
ADD IMAGES
Update your profile regularly with up- dated images of vehicles you’re working on. This is a good way to showcase the different brands of vehicles you repair and the quality of your workmanship and customer service.
USE KEYWORDS YOUR
CUSTOMERS USE
WWW.PAINTANDPANEL.COM.AU
use to describe your service, you are tell- ing Google what words you want to show up for. Use these words in your profile de- scriptions and responses to reviews. The tip here is not to overdo it with the key- words, write naturally and just be sure to use the keywords where appropriate.
I hope this article show you how to make the most out of Google My Business. If you would like to improve your digital marketing and you’re not sure where to start we offer a free Digital Marketing Au- dit and will provide you with a list of things you need to do to improve your dig- ital marketing footprint.
Grow your business with digital marketing. DigiTLC partners with you to increase traffic, leads and customers. Contact: Stacie Chalmers staciechalmers@digitlc.com.au
and encouraged, to leave a review. You
By using the keywords like Smash Repair
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can get these from Google in their Mar-
and other words your customers would
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