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SALUTE TO CASE MANAGERS... SALUTE TO CASE MANAGERS... SALUTE TO CA
PALM BEACH GARDENS MEDICAL CENTER FLORIDA MEDICAL CENTER
Mary Glynn Carmen Phillips
Mary Glynn is a case manager at Palm Beach Gardens Carmen Philips is a social worker at Florida Medical
Medical Center. Mary works directly with patients and Center. She joined the Florida Medical Center team in
patient representatives, physicians, and administration to 2014. Carmen handles patient assessments in complex
achieve positive healthcare outcomes, reduce hospitals cases, and she also assists in the patient discharge
readmission rates and to find the safest and most timely process. She works closely with the physicians as well.
transition plans for patients. Prior to her time at Palm Carmen graduated with a Bachelor’s and Master’s in
Beach Gardens, Mary worked as a care coordinator in Social Work from the University of Central Florida. In
Waltham, Massachusetts. While there, Mary was respon- her spare time, she likes to read, shop, exercise and most
sible for routine check-ins with former patients, and importantly, spend time with her children.
made sure the patient was connected to getting treat-
ments through their healthcare resources. Mary received her Bachelors of Science in Franzie Marcelin
Nursing from Villanova University outside of Philadelphia. She went on to earn her
Masters in Science from Boston College in Chesnut Hill, Massachusetts.
Franzie Marcelin is a nurse case manager at Florida
Medical Center. She has been at Florida Medical Center
since 2014. Franzie facilitates patients along the contin-
ST. MARY’S MEDICAL CENTER uum of care so they can have a safe discharge. She works
closely with the operational team as well as the physi-
cians and nursing staff. Franzie went to school at Florida
International University. She majored in nursing. In her
Kenisha Hannah spare time, she loves being a mom to her eight and ten
year old children.
Kenisha Hannah works as a case manager at St. Mary’s
Medical Center. In her role, Hannah help coordinate safe and
appropriate discharge plans for the patients who are being
treated at the hospital. She also acts as a liaison to families as
well as collaborating care with clinicians and healthcare agen-
cies. Prior to her role at St. Mary’s, Hannah worked as an in PALMETTO GENERAL HOSPITAL
home care manager. She provided direct care to clients and
their family once they were discharged from the hospital. Sorangel Gonzalez
Hannah has over 15 years of experience working in the nurs-
ing profession. She received her Associates of Science in
Nursing from Palm Beach Community College, and then earned her Bachelor of Sorangel Gonzalez is a case manager at Palmetto
Science in Nursing from Florida Atlantic University. General Hospital. She joined the Palmetto team in 2007.
Sorangel is a patient advocate that coordinates with insur-
ance companies to assist the patients so they can be trans-
DELRAY MEDICAL CENTER ferred to the proper level of care. She also discusses cases
with the physicians to make sure the patients are being
taken care of. Her goal is to ensure patients are being treat-
ed with the upmost care. Sorangel received her Associates
Huggyse Armand in Science from Broward College. She is working towards
her case management certification. In her spare time, she
Huggyse Armand is a social worker in the case man- loves to read and watch movies.
agement division for Delray Medical Center. Armand
joined the team at Delray Medical Center in 2015. She Gricet Perez Conception
says her passion in life is helping people and she loves
learning about how the mind works. Armand started her
career as a social worker in foster care and later transi- Gricet Perez Conception is a case manager at Palmetto
tioned into working as a service coordinator with dual General Hospital. She joined the Palmetto General
diagnosed individuals who are developmentally disabled Hospital in 2016. Gricet handles patient assessments in
or suffered from a mental illness. She has also worked as complex cases, and she also assists in the patient discharge
a mental health therapist serving clients who struggle process. She works closely with the physicians as well.
with substance abuse issues, crisis care and with children working on behavioral Gricet graduated from Health Opportunity Career in
issues due to a traumatic event. Armand graduated with honors from Mercy College Miami in 2010, and in 2014, she graduated with her bach-
in New York with a Bachelors of Science in Psychology and Lehman College in New elors in nursing from Carolynn Nursing School. She is a
York with a Masters in Social Work. foodie and her passion is to travel with her family.
WEST BOCA MEDICAL CENTER ** May be another profile coming **
NORTH SHORE MEDICAL CENTER
Lori Cedela Latoya Lopez
Lori Cedela is the manager of the case management Latoya Lopez is an ICU case manager at North Shore
department at West Boca Medical Center. In her role, Medical Center. She joined North Shore Medical Center in
Lori handles all aspects of case management and transi- 2015. Latoya handles patient assessments in complex
tion care along with monitoring the monthly metrics for cases and end of life issues. She feels strongly about being
case management. Prior to her role in case management, a patient advocate and helping patients with all their
Cedela served as the Director of Telemetry Services at healthcare needs. Latoya graduated with a bachelors and
West Boca. She was responsible for all clinical and finan- masters in social work from Florida International
cial operations on the 40 bed unit. Cedela received her University. In her spare time, she loves to read and spend
Associate of Science in nursing degree from Mattatuck time with her son. She is also a big foodie and enjoys
Community College. She is also certified in both case watching movies.
management and risk management.
22 October 2018 southfloridahospitalnews.com South Florida Hospital News
