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Camillus Health Concern, Inc. Partners with Centric Consulting, LLC

to Help Lead Them Into the Future

BY DANIEL CASCIATO government. The remaining amount Camillus relies on its community for
comes from the state and other sources. donated support and services. One of
As a private, non-profit organization, “We are heavily reliant on the federal Centric’s core values is to “Ignite Passion
Camillus Health Concern has been pro- government because most of the popula- for the Greater Good.” When Centric
viding comprehensive medical, dental, tion we serve have no money and no and Camillus Health were first intro-
and behavioral health care, as well as insurance,” says Afram-Gyening. “We duced, it became apparent that they
health education and specialty care to have to raise additional money to offset could work together for mutual benefit.
men, women and children who are poor this.” To compile the strategy review, the
and homeless in Miami-Dade County To help address these challenges and Centric team conducted an environmen-
since 1989. Its committed team of develop a plan for its future, Camillus tal analysis. Centric and Camillus con-
healthcare professionals is dedicated to turned to Centric Consulting – a digital, ducted an inventory of current metrics,
maintaining the health and well-being of business consulting and technology solu- both internal and external, including
Miami’s least fortunate residents. It is the tions firm that works with companies to quality and regulatory reporting. This
only free-standing, comprehensive transform their business – for some assis- Francis Afram-Gyening resulted in the collection of over 24 arti-
Healthcare for the Homeless funded tance. facts such as reports from HRSA, HUD,
provider in Miami-Dade County. This summer, Centric reviewed and Miami-Dade County Homeless Trust,
On average, the organization serves assessed Camillus’ current and future and Project Dade Cares. Internal docu-
about 5,000 unique homeless patients strategic plan on a pro bono basis, pre- ments reviewed included utilization sta-
resulting in 28,000 visits per year, senting its findings and recommenda- tistics, quality reports, employee surveys,
according to CEO Francis Afram- tions in July to both the Camillus Health and tax returns. The analysis of these
Gyening. executive team and its Board of artifacts was led by Calvin Glidewell,
One of its greatest challenges is the Directors. Centric Miami’s Administrative
recruitment and the retention of health- “We wanted to work with Centric Healthcare Practice Lead.
care professionals to serve the indigent because they have the industry knowl- Centric also facilitated discussions
population. edge of how to strategically move organ- with a broad group of stakeholders
“It’s difficult for us to recruit and retain izations forward with new, creative and including Camillus executive leaders,
good, qualified and passionate people innovative ideas,” says Afram-Gyening. key departmental leaders, front-line per-
because we are in the shadows of large “They helped us come up with a strategic sonnel, and members of their
healthcare systems such as the University plan for the future of Camillus – where Community Advisory Board and Board of
of Miami, Jackson Health System, and the population is moving to, who our Directors. These qualitative discussions
Mt. Sinai,” says Afram-Gyening. “We’re recruitment competitors are, and who Kim Caruthers were conducted by Glidewell and
all competing for the same professionals. are taking some of the patients we serve. Centric’s National Healthcare Practice
It makes recruitment hard for us.” Because of their expertise and knowl- work with Centric on other aspects of Lead, Dr. Marcie Stoshak-Chavez.
Another formidable challenge for edge, they were able to deliver a superb their operations to take the organization Centric consolidated its findings, iden-
Camillus is funding. Nearly 45 percent of report.” to another level. tified recommendations, and prepared a
its funding source comes from the federal Afram-Gyening says that they will “Looking ahead, I would like to see report, which was presented to the
Camillus as the go-to entity for people Camillus Health internal team and later
who have no insurance or fallen on hard to the Board of Directors. Centric also
times to receive high quality of care,” he provided Camillus Health with a list of
adds. grant funding organizations that cater to
According to Kim Caruthers, a partner the needs of the homeless.
with Centric Miami, the goal of this ini- Caruthers says they were honored to
tiative was to partner with Camillus to have had this opportunity to assist
identify and address some of its most Camillus Health and learn more about
pressing concerns and help position how Camillus Health serves Miami’s least
them for success in delivering care to fortunate residents.
those most in need in the community. “We were impressed with the dedica-
“We love working in healthcare,” she tion of the employees of Camillus to the
says. “There are many opportunities in mission of the organization,” she says.
healthcare to make lives better for both “They are very passionate about the com-
patients and providers through technolo- munity and the less fortunate. We found
gy and process innovation.” that very refreshing and it was a pleasure
The collaboration between the two to be around that kind of a culture.”
organizations provided both an opportu-
nity to achieve some of their respective For more information, visit
goals. As a non-profit organization, www.centricconsulting.com or
www.camillushealth.org.

RCN

28 October 2018 southfloridahospitalnews.com South Florida Hospital News