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SALUTE TO CASE MANAGERS... SALUTE TO CASE MANAGERS... SALUTE TO CA

PALM BEACH GARDENS MEDICAL CENTER FLORIDA MEDICAL CENTER

Carole Murphy Sherese Young

Carole Murphy is a case manager on staff at Palm Sherese Young is a social worker and case manager at
Beach Gardens Medical Center. Murphy’s responsibilities Florida Medical Center, a campus of North Shore. She
include facilitating and coordinating to help patients who joined Florida Medical Center this past January. Sherese
are undergoing treatment at the hospital, and access to handles patient assessments in complex cases, and
care and appropriate utilization of resources. This assists in the patient discharge process. She works
includes, denial prevention, transition management, pro- closely with the physicians as well. Sherese graduated
moting appropriate length of stay, and providing educa- from Rutgers University with a bachelor’s degree in
tion to physicians, patients, families and caregivers. In social work. She is also a reservist with the U.S. Army
addition to her time at Palm Beach Gardens Medical and has served with the 478th Civil Affairs Battalion in
Center, Murphy spent time at another South Florida Miami for the past 12 years. In her spare time, she
Hospital specializing in case management, oncology and telemetry. Murphy has an enjoys spending time with her family.
associate of science degree in nursing from Indian River State College in Fort Pierce,
Florida.
Arnel Macapagal

Arnel Macapagal is a nurse case manager at Florida
ST. MARY’S MEDICAL CENTER Medical Center, a campus of North Shore. He has been
at Florida Medical Center since November 2018. Arnell
Dawn MacCartney facilitates patients along the continuum of care from
admission all the way through to safe discharge from
Dawn MacCartney serves as the assistant manager for pedi- the hospital. He works closely with the operational
atric case management at St. Mary’s Medical Center and Palm team as well as the physicians and nursing staff. Arnell
Beach Children’s Hospital. In her role, MacCartney is responsi- attended Philippines Union Christian College where he
ble for the utilization management and discharge planning for received his Bachelors of Science in nursing. In his
the assigned patient populations. Her duties also include time- spare time, he enjoys outdoor activities and spending
ly clinical reviews and communication with payer sources, time with his family.
accurate transition of care assessments to aid in effective dis-
charge planning, orienting new RN case managers to the pedi-
atric areas of the hospital, and in working closely with pedi- CORAL GABLES HOSPITAL
atric hospitalists to assist with appropriate admission status
and timely discharges. Prior to her time at St. Mary’s,
MacCartney served as the clinical manager for Dell Children’s Medical Center of Lissette Pozo-Izquierdo
Central Texas. MacCartney earned her bachelors of science degree in business man-
agement from the University of Phoenix-Tampa Campus, and went on to get her As a case manager at Coral Gables Hospital, Lissette Pozo
bachelors of science in nursing from Western Governor’s University. assesses patient conditions and needs in order to develop
a personalized care plan. Her responsibilities include col-
lecting patient data, social and medical assessment of
patients for social needs. She began her career at Coral
DELRAY MEDICAL CENTER Gables Hospital in 2014 as an RN case manager. This
year she was promoted to ARNP case manager. Pozo
graduated from the University of Havana in 1993. She
Kelly Johnston graduated from Universidad del Sagrado Corazón in San
Juan, Puerto Rico, in 2013, with her Bachelors of Science
Kelly Johnston has been the director of case manage- in nursing. She received further education and achieved her APRN degree from
ment for Delray Medical Center since November, 2018. Universidad Ana G. Méndez located in San Juan, with a Master of Sciences in nurs-
As director, Johnston is responsible for staying abreast of ing (MSN) and specialization in the family nursing practitioner focus. In her spare
changes affecting case management, and utilization time, she loves watching movies and traveling.
review. In addition, she manages the budget, focusing on
productivity and controllable expenses. Johnston’s focus
is also to work on reducing length of stay, readmissions, Sandra Babay
and assure utilization review is timely, and up to date to
reduce denials. Prior to her time at Delray Medical As a social worker at Coral Gables Hospital, Sandra
Center, Johnston was the director of case management assists in helping patients navigate the healthcare facili-
for Mississippi Baptist Health Systems. She also has experience working as the direc- ties, coordinates cardiac catheterization procedures,
tor of nursing for Maricopa Integrated Health Systems. Johnston has a bachelors of home health IV antibiotics and physical therapy appoint-
science degree in nursing from the University of South Alabama in Mobile, Alabama. ments. Sandra became a social worker because her pas-
She then earned her Master of Science in nursing from Grand Canyon University in sion is to help others. Sandra attended Miami Dade
Phoenix, Arizona. College where she received her associate’s degree and
then attended Florida International University where she
received her Bachelor’s of Science in social work. In her
WEST BOCA MEDICAL CENTER spare time, she likes to spend time with her family, trav-
el, go dancing and read.
Darci Davis

Darci Davis is the manager of case management and
clinical social services at West Boca Medical Center, and
has been with the hospital for over 20 years. Darci is Subscribe to...
responsible for the hospital utilization performance, and SOUTH FLORIDA HOSPITAL NEWS
operational management of the department, along with
appropriate reimbursement for services rendered. She & HEALTHCARE REPORT today!
also ensures compliance with all state and federal regula-
tions related to case management. Prior to her time at
West Boca Medical Center, Davis worked in case manage- Subscribe online at
ment for Blue Cross Blue Shield in both Rhode Island and www.southfloridahospitalnews.com
Massachusetts. Davis is a graduate from the University of Massachusetts at
Dartmouth, with a bachelor of science in nursing. or call 561-368-6950

26 October 2019 southfloridahospitalnews.com South Florida Hospital News