Page 23 - SFHN JAN 2022

MEDICAL INFORMATION TECHNOLOGY

Quality Health Care Concierge Expands to Help Ease COVID Testing

BY LOIS THOMSON person's home or designated location to continue about their day without any
perform a non-invasive test. "Our team inconvenience. They want to know that a
Believing that health care should not can guarantee results the same day, registered nurse will be there without
be a one-size-fits-all, Michelle Kavall, oftentimes within just a few hours, and skipping a beat."
R.N., M.S.N., who is the acting Founder we work with multiple CLIA Certified Kavall is expecting business to
and President, started Quality Health Laboratories. It's ideal for international increase in January as President Biden
Care Concierge three years ago. travel because they're usually in a time has mandated that all companies with
Originally from New York, Kavall said, crunch, with most people having 24 to more than 100 employees have everyone
"I've always been an entrepreneur, and I 72 hours to get to their destination. But tested who is not vaccinated. She said
knew that when I came to Florida I want- for others, it's the peace of mind that a Quality Health Care Concierge already
ed to focus on health, wellness, and indi- professional is able to help them without has large corporate contracts where nurs-
vidualized care for people. It's always needing to leave the comfort of their es are sent to corporations for weekly
been my mission and vision to create home or hotel." testing. "We get the test done very dis-
something that is personalized, some- Kavall said the rapid response time is creetly, and we make it very comfortable.
thing where we're delivering superior part of the quality offered by the compa- Privacy and compliance are top priority."
attention to our clients based on their ny. The response is always same-day, as She added, "I take quality into consid-
needs, not just in the health care realm, the team is hyper-responsive to get folks eration, that's so important to me. I have
but also holistically, physically, emotion- the appointment they need. Phone lines my hands in every detail, every day, to
ally – all different aspects of wellness." operate 24/7, meaning customer service make sure we're producing the right kind
This personalized care is offered by a Michelle Kavall is always accessible via call or text mes- of quality service. As you can imagine,
team of approximately 15 nurses, all saging, so a customer who may be busy that's one of the reasons why I named the
highly educated and qualified, who visit into COVID Testing, but once again, in in a meeting can send a text to schedule company Quality Health Care Con -
people in their homes, whether for a the comfort of the individual’s home. their same-day appointment. "We're real- cierge."
one-time visit or for ongoing care. "The COVID testing is now a large portion of ly on top of it to make sure everybody In 2022, Kavall is expanding Quality
clients don't have to go anywhere! It's a the business, as many travelers are head- gets what they need, and especially when Health Care Concierge to provide at-
benefit leading to our customers staying ing overseas. Kavall said, "We have they need it. We take pride in our repu- home IV Therapy, Mobile Phlebotomy,
away from getting exposed, while they found that a lot of people are traveling tation, making our process seamless and Remote Telemedicine, Holistic Care
remain in the comfort of their own internationally, and a number of large very simple." Support, and multiple other services to
home. It is a concierge service that pro- corporations are mandating their The coverage area includes all of further the concierge experience.
vides consistency and comfort without employees be tested; but nobody wants Southeast Florida, and Kavall said they
any inconvenience." to go to urgent care, nobody wants to have even been to Florida's Gulf Coast. For more information,
After hearing consistent requests, stand in long lines at test centers." In She said, "Quality Health Care often- call (888) 981-5595 or visit
Quality Health Care Concierge expanded those instances, a nurse is sent to the times has high-end clients who prefer to www.QualityHealthCareConcierge.com.

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