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editor called her readers, non-disparagingly, “suburban.” With just
that word she unlocked the puzzle for me. Suburban women who
see cooking as a chore for most of the time and an anxiety inducing
headache when dinner parties loom.
The publishers, editors, and marketing managers at the client never
say, “Well, I wouldn’t respond to that” because they know the big
secret. “We’re not selling to you.” They might say, “I don’t think our
readers would use a word like that.” Which is fine. More than fine, in
fact, as it gives me a steer in the right direction to hit the appropriate
tone of voice that will make a connection with the prospect.

In practice

• If you’re writing copy, be ready to justify why you chose a

    particular word or phrase in terms of its impact or relevance to
    the reader.

• If you’re approving copy, judge it as if you were the prospect, not the

    boss. It might offend your sense of taste, or aesthetics, but you’re
    not the one being sold to.

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