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TEAMFLY350 MAKING PROJECT COMMUNICATION WORK

• Progress and Status.
• Performance Evaluation.
• Exceptions (out of acceptance range).
• Turn-around Data (for statusing).

Types of Communication Information

There are also differences in the level of detail and the formats of the informa-
tion. Again, just which type is appropriate will depend on the role and needs of
the target audience. Effective communication will be achieved by limiting the
communications to the most appropriate formats, rather than bombarding peo-
ple with the full warehouse of project data. An advantage of accessing data via
computer screen retrievals (today’s most popular mode) is that the user can go to
the most favored format, but then drill-down or summarize up to see either
more details or a wider picture, or a different format. Key traditional informa-
tion formats include:

• Detailed (inclusive).
• Detailed (by exception—by distribution).
• Summary.
• Narrative Analysis.
• Corrective Action and Replanning.

Information Formats

Whether detailed or summarized, whether inputs or outputs, whether hard copy
or screen based, the information will fall into these traditional formats.

Tabular

• Typical: Rows for records; columns for data fields.
• Matrix: Select two sets of data (i.e., Resource/Cost vs. Time).

Graphic

• Gantt Chart Schedule (bar chart).
• Network Diagram (PERT chart).
• Time-scaled Network or Linked Gantt.
• Resource and Cost Histograms—incremental or cumulative.
• Performance Curves (Earned Value).