Page 175 - Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

C A P E L L A™ CANON 156 Appendix C

HOTELS AND RESORTS The West Paces Hotel Group
is in business to create value and
unparalleled results for our owners
bu creating products which fulfill
individual customer expectations.

We deliver reliable, genuinely
cannffand timeltJ service superior
to our competition, with respected
and empowered employees who

wort in an environment of
belonging" and purpose.

We arc supp>ortivcand contnbutine
members or societu, operating? with

uneornprornisingvalues, honor
and intc^-itu.