Page 4 - Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Exceptional Service,
 Exceptional Profit

The Secrets of Building a Five-Star
    Customer Service Organization

   Leonardo Inghilleri
   and Micah Solomon

    Foreword by Horst Schulze

      American Management Association

         New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco
         Shanghai • Tokyo • Toronto • Washington, D.C.
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