Page 80 - 2017_NAmer_Spring_TD_eCatalog
P. 80
Developing Conflict Resolution Root Cause Analysis
Best Practices Fundamentals
R I S K A N D R E LI A B I LIT Y Public Courses PD591 PD618
This course teaches how to minimize and resolve con icts with co- This three-day course provides an introduction and extensive
workers, partners and business counterparts by providing simple, discussion of many different tools for root cause analysis. Each one is
effective tools and techniques for handling con ict and improving presented in an easy-to-follow structure: a general description of the
interpersonal relationships. It was designed with an awareness of not tool, its purpose and typical applications, the procedure when using it,
only inter-organizational relationships and multiculturalism, but also an example of its use, a checklist to help you make sure it is applied
educational, cultural and economic backgrounds. properly along with different forms and templates (contained in the
book provided with the course materials).
The course also covers techniques for diffusing confrontational, volatile,
and even dangerous situations which can develop during team building The examples used can be tailored to many different industries and
or critical meetings, a highly sought after skill in today s multicultural markets. The layout of this course has been designed to help speed
workplace environments. participants learning through short videos depicting well-known
scenarios for analysis in class.
Each participant will receive a copy of the book The Knowledge Tornado
Bridging the Corporate Knowledge Gap and a copy of the book Con ict Each participant will receive a copy of the book Root Cause Analysis:
Resolution Concepts & Practice (The Technical Manager s Survival Simplified Tools and Techniques (2nd Edition), by Bj rn Andersen and
Guides), both by Marcus Goncalves. Tom Fagerhaug.
You Will Learn To You Will Learn To
• Describe the nature of con ict and how to recognize positive versus • Explain the concept of root cause analysis
negative con ict • Describe how to use tools for problem cause brainstorming
• Develop strategies for problem cause data collection and analysis
• Identify the elements of effective communication • Deploy tools for root cause identification and elimination
• Determine who owns a problem • Practice ways of implementation solutions
• Recognize vicious cycles
• Assert yourself respectfully Who Should A end
• Explain the methods used for reducing tensions and resolving con icts
All professionals involved in maintenance and reliability management
Who Should A end strategies and tasks
This course is for anyone who works in a group setting. Instructors Marcus Goncalves, Brian Porter
3 Days, 2.3 CEUs, 23 PDHs
Instructor Marcus Goncalves, Brian Porter Member $1,895 / List Price $1,995
2 Days, 1.5 CEUs, 15 PDHs
Member $1,450 / List Price $1,550
See pages 90–95 for dates and locations of ASME Public Courses
delivered in the USA during Spring 2017.
78
