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BAB 2
1 . Warren Bennis dan Bert Nanus,Pemimpin: Strategi untuk Mengambil alih (New York: Harper
Business, 2003), 56.
2 . Longfellow, http://www.blupete.com/Literature/Poetry/Psalm.htm. 3. Jack Welch dengan Suzy Welch,
Kemenangan (New York: Harper Business, 2005), 61.
