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Developing and Managing Goods and Services  |  Chapter 11  323



                          delete the product and who was involved in the decision.   7.        Develop your analytical and communication skills
                          Ask the manager to identify any products that should be   using the Role-Play Exercises online at
                          but have not been deleted, and try to ascertain the reason.     www.cengagebrain.com  .



                                           Internet Exercise

                                   Merck

                                                                           Merck, a leading global pharmaceutical company, devel-  1.       What products has Merck developed and introduced
                       ops, manufactures, and markets a broad range of health-  recently?
                       care products. In addition, the firm’s Merck-Medco   2.        What role does research play in Merck’s success? How
                       Managed Care Division manages pharmacy benefits for    does research facilitate new-product development at
                       more than 40 million Americans. The company has estab-  Merck?
                       lished a website to serve as an educational and informa-  3.        Find Merck’s mission statement. Is Merck’s focus
                       tional resource for Internet users around the world. Visit   on research consistent with the firm’s mission and
                       Merck at  www.merck.com.                               values?











                                                                                 A company’s marketing strategy may be revised to   2.        If the product is an extension of one in your current
                       include new products as it considers its SWOT analysis   product mix, determine the type(s) of modifications that
                       and the impact of environmental factors on its product   will be performed.
                       mix. When developing a marketing plan, the company   3.        Using   Figure 11.1    as a guide, discuss how your product
                       must decide whether new products are to be added to    idea would move through the stages of new-product
                       the product mix, or if existing ones should be modi-   development. Examine the idea using the tests and anal-
                       fied. The information in this chapter will assist you in   yses included in the new-product development process.
                       the creation of your marketing plan as you consider the   4.        Discuss how the management of this product will fit into
                       following:                                             your current organizational structure.
                       1.       Identify whether your product will be the modification          The information obtained from these questions should assist
                          of an existing one in your product mix, or the develop-  you in developing various aspects of your marketing plan.
                          ment of a new product.                           Develop your marketing plan online using the Interactive
                                                                           Marketing Plan at  www.cengagebrain.com.











                           Do AXE Products Make Men More Desirable?


                                    Whether you love them or hate them, the AXE commercials   period, AXE products have revolutionized the male grooming
                       leave an indelible impression.  The AXE brand, owned by   market. AXE is the number-one male grooming brand in both
                       Unilever, is meant to exude masculinity. First released under   the United States and Canada.
                       the Lynx brand name in France in 1983, AXE products did     The company features provocative advertisements of
                       not hit American shelves until 2002. However, in a short time   women falling over men who wear the AXE body spray.






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