Page 223 - @Annual Report_PLN Batam__2019_Lowress_Neat

Segmen Penyambungan Customer Installation Segment Performance Highlights Ikhtisar Kinerja
Pelanggan

Sebagai upaya dalam rangka menunjang kegiatan usaha As an effort to support Electricity Sales business activity,
Penjualan Tenaga Listrik, bright PLN Batam menyediakan bright PLN Batam provides electricity transmission service
layanan penyambungan tenaga listrik kepada pelanggan. to customers. Performance of customers transmission
Kinerja segmen penyambungan pelanggan dapat dilihat segment can be analyzed from total customers and
dari kinerja jumlah pelanggan dan daya tersambung. installed capacity performance. Report to Shareholder and Stakeholder

Jumlah Pelanggan Total Customers
Jumlah Pelanggan Tahun 2019 mencapai 328.514 In 2019, the total number of customers was 328,514, Laporan Kepada Pemegang Saham & Pemangku Kepentingan
pelanggan atau meningkat 2,63% dibandingkan tahun increased by 2.63% compared to 2018, which was
2018 sebanyak 320.087 pelanggan. Peningkatan 320,087 customers. This was mainly due to an increase
tersebut terutama disebabkan oleh naiknya pelanggan in customers which consists of 8,427 new customers,
sebanyak 8.427 Pelanggan baru yang masih didominasi which were still dominated by household customers.
oleh pelanggan rumah tangga.

Komposisi pelanggan masih didominasi oleh pelanggan Customers’ composition was still dominated by household
rumah tangga yang mencapai 85,13% dari total customers amounted to 85.13% of the total customers,
pelanggan kemudian pelanggan Bisnis 12,57%, dan then Business customers 12.57%, and others by 2.29%. Company Profile Profil Perusahaan
lainnya sebesar 2,29%.
Penambahan pelanggan tercatat sebesar 8.427 The addition of customers was recorded at 8,427
pelanggan atau 70,44% dari tahun sebelumnya yaitu customers or 70.44% from the previous year which was
sebesar 11.963 pelanggan. Pelanggan baru masih 11,963 customers. New customers are still dominated
didominasi oleh pelanggan rumah tangga. by household customers. Business Support Review Tinjauan Pendukung Bisnis

Jumlah Pelanggan Tahun 2015-2019 (Pelanggan) Total Customers in 2015-2019 (Customers)

Perubahan | Change
Uraian | Description 2015 2016 2017 2018 2019 2018-2019 (%)
SOSIAL | SOCIAL 2.198 2.326 2.454 3.308 3.534 6,83

RUMAH TANGGA | HOUSEHOLDS 190.667 196.127 203.687 273.485 279.676 2,26 Management Discussion & Analysis Analisa & Pembahasan Manajemen

BISNIS | BUSINESS 34.198 36.528 37.723 39.769 41.293 3,83

INDUSTRI | INDUSTRY 343 343 341 356 357 0,28

PEMERINTAH | GOVERNMENT 1.197 1.325 1.435 1.493 1.535 2,81

MULTIGUNA | MULTIPURPOSE 55.694 60.217 62.484 1.676 2.119 26,43
JUMLAH | TOTAL 284.297 296.866 308.124 320.087 328.514 2,63 Good Corporate Governance Tata Kelola Perusahaan

Jumlah Pelanggan Tahun 2015-2019 (Pelanggan)
Total Customers in 2015– 2019 (customers)

284.297 296.866 308.124 320.087 328.514 Risk Management Manajemen Risiko

2015 2016 2017 2018 2019 Corporate Social Responsibility Tanggung Jawab Sosial Perusahaan

PT Pelayanan Listrik Nasional Batam 222 Laporan Tahunan | 2019 | Annual Report