Page 44 - CORE Handbook

Section: General Practices Phone Calls
Business Phone Calls:
A great majority of our business is conducted over the phone making our telephone techniques extremely important. A friendly but businesslike telephone manner should always be projected. When you are away from your work area, make a habit of forwarding your phone to the appropriate extension.
Personal Phone Calls:
We recognize that periodically, personal phone calls must be made or be received during the business hours. Such calls should be held at a minimum so that they do not interfere with the workflow.
Personal Cellular Phone Calls:
In order to provide an optimum work environment, employees are expected to have cell phones turned to vibrate during working hours. Ringing cell phones are a distraction to other co-workers and can interfere with productivity. Cell phones should only be used during breaks/lunches and outside of the office. Flexibility will be provided in circumstances demanding immediate/emergency attention.
Voicemail:
Voicemail was installed to help maintain our high quality of service for clients and to increase efficiency throughout the office. Voicemail will only be an option to the caller; the call will not be put directly into voicemail. It is recommended that employee greetings be changed daily. They should be brief and communicate your availability to clients.
Text messaging/Cellular Email:
Prohibited if unrelated to business.
Core, LLC – Updated: 7/2/2014 44