Page 38 - At a Glance UP Strategic Plan draft Final

6 Infrastructure

Ensuring Equity and Institutional Stability and Sustainability

GOAL 6.5
Operational Effectiveness

We aspire to excellence and high quality in the delivery of our mission and services.
We will develop systems, policies, processes, procedures, practices, and standards
of quality that support operational effectiveness and produce results. We will

ensure the quality, efficiency and continuous improvement of our services and
service delivery, including meeting compliance requirements, ensuring safety, and
mitigating risks.

6.5.1 6.5.2
Use shared resources and tools to Develop process improvements for
measure and track results, priorities critical processes to develop skills and

and individual and organizational knowledge and quality improvement
performance. practices that can be expanded and
replicated in the future.

6.5.3
Implement DMR (Document Management System) to organize and
centrally house all key Urban Pathways documents (grants, contracts,

leases, policies, etc.) to ensure secure access to governing documents
and other information.

6.5.4 6.5.5
Establish protocols to replicate Build staff capacity to use data
processes for boundary (e.g., metrics, dashboard, reports)

spanning projects and initiatives. to track shared goals and guide
decisions.

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