Page 11 - CAS Appreciation

“I don't have any suggestion for your improvement, but I would like to

congratulate you on my issue. I have a very old, retirement machine of yours

namely Triplus headspace, Trace GC Ultra and DSQ II. My machine having a

problem since electrical trip happened previously twice. In 1 month, finally your

engineers from Malaysia (three of them) managed to repair it. It took patience

to repair and your engineers try their best to deliver the services. My intention

here, your engineers namely Mr Wong, Mr Leong and Mr Too did their very best

and they deserve an appreciation.”

“Service engineer Mr Thonny is a very professional and dedicated person

performed instrument problem diagnostic and troubleshooting. Doing this job

aren't easy. Open up the instrument and check all parts one by one. Really

appreciate to have him here to help the customer where he travel all the way

from Peninsular Malaysia. Looking forward to meet him again in the near future.

Job well done!”