Page 2 - CAS Appreciation
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Lauren Lee Bhaskar Mandal
Director, Customer Experience Director, PPI Business System
My name is Lauren Lee and as the new Director of Customer Experience for My name is Bhaskar Mandal and I am the PPI Director for IES. Together with
IES. I wanted to introduce myself and start with a Thank You for all that you Lauren, we will build a partnership to ensure that we are using customer
feedback to help drive continuous improvement for the division. Our
do for our customers day in and day out. I have been with the company for a
customers share valuable information with us with each transaction on how
little over 11 years and am thrilled to have the privilege of managing our
we can improve. Someone once told me, Feedback is a gift- it is never
customer experience program for IES and CMD. It has been a challenging year negative or positive. It is always an opportunity for us to change the way we
and you show up every day just to ensure our customers have what they need do business and to take a candid look at how we can evolve and not only
to perform their jobs well. We are about a third of the way complete with Q4 retain the customers that we have but attract new business as well.
and if I had to leave you with one message it would be to really think about
every call, email, customer visit as an opportunity to do at least one thing that
will impress or delight our customers.
