Page 3 - CMD Appreciation & Thanks

“Reflecting on Customer Service this week, I am reminded of just how vital a good

Customer experience is to our business. Our Service colleagues are on the front lines
working to differentiate our service from our competitors, and I thank you for your

professionalism, creativity, and teamwork in representing our company. Your efforts are
deeply appreciated and help create happy, and therefore loyal, customers.

There are many teams who serve our customers daily, Customer Service, Technical
Support, Sales, Applications Support, Shipping and Receiving, Manufacturing, Quality

Control, Accounts Receivable, and others, all working together to outperform our
competition and earn our customers’ business every day.

It is an honor to be a part of Thermo Fisher Scientific and be The World Leader in Serving

Mitch Kennedy Science. I know everyone appreciates the high bar that tagline sets, however, our Mission
President to enable our customers to make the world healthier, cleaner and safer is worthy of our

Chromatography & Mass Spec Division best effort every day.

Thank you, again for all you do. I am very proud to work with all of you.”