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www.americanortho.com10 Introduction | Conditions of SaleGeneralBecause of American Orthodontics%u2019 (AMERICAN) commitment to constant product improvement, AMERICAN reserves the right to change terms and conditions, prices, designs, or discontinue products without notice. With few exceptions, AMERICAN products are designed and manufactured for single use (as noted on product labels) and once removed from the patient%u2019s mouth, must be disposed of properly. AMERICAN expressly disclaims any liability for the spread of disease or personal injury caused by reuse. Product labels will indicate those few exceptions to products designed and manufactured for single use; complete instructions for reprocessing these devices can be found at https://www.americanortho.com/resources/instructions-for-use/ or in other accompanying documentation. Unless otherwise specified on product labels, AMERICAN products have a shelf life of 15 years. In recognition of data protection laws such as HIPAA and GDPR, do not send patient-specific information or data in any communications to AMERICAN.Warranty & Liability LimitationAMERICAN warrants that its products are free from defects in materials and manufacture for up to one (1) year after delivery. Some instruments feature longer warranties, and these are noted below. Buyer%u2019s sole remedies with respect to any claim arising out of any defect in any goods or services shall be limited exclusively to the right of replacement of such goods (at AMERICAN%u2019s option) or repayment of the purchase price. In no event shall AMERICAN be liable for any consequential or incidental damages including lost profits incurred by buyer with respect to any goods or services furnished by AMERICAN.Instrument warranties vary by product line (detail below). Cutting instruments should be reconditioned every 6-9 months; misuse, abuse, or failure to properly maintain or care for the instrument will void the warranty. Warranties do not cover routine maintenance, sharpening, or reconditioning.%u2014 Luno Instruments %u2013 Warranted to be free of defects for ten (10) years.%u2014 Hu-Friedy Instruments %u2013 See manufacturer's Terms and Conditions at www.hufriedygroup.com.%u2014 Blue Ray 3 Curing Lights %u2013 See manufacturer's Terms and Conditions of Use at www.acteongroup.com.Return PolicyProduct may be returned for credit under the following conditions:1. Product and original packaging must be in a new and resalable condition. 2. Product will be accepted only from the original purchaser and only when delivered to our Sheboygan, WI Home Office with an official Return Number.Issuance of a Sales Return Number does not ensure that credit will be issued but merely implies consent to receive the return for review. Returns for itemsreceived without an official Sales Return Number may be delayed.3. Returned merchandise must be shipped pre-paid and insured for the full value. Please return items properly secured in a sturdy box.Please send returns to: American OrthodonticsAttn: Returns (#________)3524 Washington AveSheboygan, WI 53081(920) 457-50514. Returned merchandise must be accompanied with a note explaining the reason for the return.5. Standard catalog products that are unopened in their original packaging may be returned free of charge within 60 days of delivery. Products returned after 61 to 90 days are subject to a 20% restocking fee. No returns accepted after 90 days. Returns of custom-made products on behalf of the customer (e.g. bands with welded-on attachments) are not accepted. For more information, visit www.americanortho.com/terms6. American%u2019s field representatives are not authorized to approve or pick up return merchandise.7. The following products are non-returnable:%u2014 Elastics%u2014 Custom or special order products%u2014 Prewelded bands and direct bonds that require assembly%u2014 Products returned more than 90 days after delivery8. Claims for damage or shortage must be made within 30 days of receipt of order.Custom ProductsCustom orders may be filled 10% over or under the quantities ordered with difference charged or credited proportionately. Partner Dollars Expiration Dates %u2014 Partner Dollars earned on January 1, 2014 or after expire at the end of each quarter, two years after the date they were earned (e.g. a Partner Dollar earned on May 15, 2022 expires on June 30, 2024 - end of Q2. Likewise on Mar. 31 if earned in Q1, Sept. 30 if earned in Q3, and Dec. 31 if earned in Q4).ContentThe content, including all images, trademarks, tradenames, patented or proprietary technology, know-how, and text, is the property of AMERICAN and is protected by the United States and international intellectual property laws. The following exceptions exist and their use is for descriptive purposes only: %u2014 Damon, Straight Wire, and Vari-Simplex are trademarks of Ormco Corporation.%u2014 Roth is a trademark of Roth Licensing LLC.%u2014 Bio-Progressive is a trademark of Rocky Mountain Orthodontics.%u2014 Complete Clinical Orthodontics (CCO) is a trademark of CCO Licensing LLC.%u2014 McLaughlin, Bennett, Trevisi, and Sondhi are trademarks of 3M Unitek.%u2014 Herbst Appliance is a trademark of Dentaurum GmbH & Co. KG.%u2014 Roncone is a trademark of Dentsply GAC International.* The American Orthodontics versions of the Roth, Sondhi, Damon, CCO, and McLaughlin, Bennett, Trevisi Systems do not claim to be a duplication of any other, nor does American Orthodontics imply that they are endorsed in any way by Drs. Roth, Sondhi, Damon, Secchi, McLaughlin, Bennett, or Trevisi.Terms and Conditions of Sale1. ACCEPTANCE. These American Orthodontics Corporation (%u201cAMERICAN%u201d) Terms and Conditions of Sales shall govern all orders placed by buyer (%u201cBUYER%u201d) for products (%u201cProducts%u201d) from AMERICAN. All orders for Products are subject to acceptance by AMERICAN at its headquarters in Sheboygan, Wisconsin. BUYER%u2019S ORDER IS ACCEPTED ONLY ON THE TERMS AND CONDITIONS CONTAINED HEREIN AND THE PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SUBMITTED BY BUYER WHICH ARE INCONSISTENT HEREWITH SHALL NOT CONSTITUTE A PART HEREOF. In the event of any ambiguity or conflict between or among these Terms and Conditions of Sale and any other agreement or writing signed by AMERICAN, these Terms and Conditions of Sale shall govern unless expressly provided otherwise in such agreement. 2. PRICE. Products are invoiced at prices in effect at the time of the order and AMERICAN%u2019s prices are subject to change without notice. AMERICAN researches, develops and maintains proprietary product information for its customers, including but not limited to pricing information, cost of goods sold, shipping rates, packaging fees, insurance costs and delivery times for AMERICAN products. This proprietary product information is Confidential Information that is nonpublic, proprietary, trade secret, and confidential American Orthodontics Warranty, Return Policy & Conditions of Sale