Page 3 - 2025 ITS Face to Face Catalogue

IMPORTANT INFORMATION

- FOR GROUPS

COURSE CONFIRMATION:
- Check your confirmation email.

Once your booking is confirmed you are responsible for notifying ITS of any changes or amendments within a week of
the course confirmation email. Please check the below timeline:
• 3 weeks out
This is when ITS books Travel and Accomodation.
We will request final confirmation, and a good indication of the numbers that you will have, student names
and class times that suit you, including breaks so we can create day plans.
• 1 week out
Please confirm student names and number of students.
• 48 hours out
Please let us know of any increase to student numbers.
• NB:
- All Face to Face courses are subject to minimum numbers.
- In some cases travel and accommodation costs may apply.

CANCELLATION POLICY:
• Your booked & confirmed course may be re-scheduled by you for an agreed later date with 10 working days’ notice.
Rebooking for a later date – admin fee of $150 will apply.
• 15 working days’ notice must be given in writing when cancelling a booked & confirmed course.
Any time thereafter will be held to be a late cancellation, and the full course fee will be payable without refund.
• Any expenses other than course fees (applies to re-scheduling and/or cancelling), incurred by ITS, (e.g. travelling,
accommodation etc.), will refund on these expenses.
• ITS may waive these fees on a case-by-case basis.

REPORTING RESULTS REPORTING RESULTS
WORKPLACES, IWI & COMMUNITY FOR SCHOOLS:
GROUPS: ITS will email an Authorisation to Report (A2R) no later
ITS will complete all NZQA reporting on your behalf. than three weeks after the course has been completed.

All schools report NZQA credits within 4 weeks of
receiving our A2R. Alternatively, please ask if you require
ITS to report NZQA credits.

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All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.