SMRH Fall 2019 Alumni News Newsletter

FALL 2019
IN THIS ISSUE
Greetings From the Chair ...................1
Alumni Spotlight.....................................2
Los Angeles Area
Alumni Reception................................3
Alumni Moves and
Notable Achievements.......................3
Free ACC Membership..........................4 New Veterans Affinity Group...............4 Helping Clients Succeed.......................5 Women In Healthcare
Leadership Collaborative................6 Upcoming Events...................................6
STATS AND FACTS
885
15 Offices in 105 Countries
Practice Groups 32 Industry Teams
30 Blogs
1,515
Lawyers Globally
Alumni in our network
GREETINGS FROM THE CHAIR
Our Innovation and Collaboration Commitment
Innovation is a core focus of Sheppard Mullin. We continually learn and implement new solutions to better serve our clients.
Toward that end, Sheppard Mullin’s Chief Innovation Officer Ali Shahidi recently participated in the Harvard Law School Center on the Legal Profession’s Innovation Colloquium. Participants included in-house legal departments, law firms, DOJ, IDEO, and Harvard Law School and Business School collaborators.
The format is based on Design Thinking methodology led by Rochel McNally, General Counsel and a partner at global design and innovation firm IDEO. This year’s focus was on developing and implementing quality metrics programs (aka law firm score cards), similar to the Yelp concept. It is expected that clients will increase their reliance on subjective and objective metrics to measure performance and select outside law firms.
The external rating system reinforces the importance of qualitative measurement and feedback mechanisms for internal quality control/continuous improvement initiatives. Many initiatives that Sheppard Mullin has developed internally follow this approach:
• One+One feedback system/culture (measure and improve built into our culture)
• Recruitment/Retention Initiative (measure, recruit and retain using data science)
• Clients First principles (consistent with client rating categories)
• Pilot, Gather Feedback, and then Adopt (all new IT and Innovation projects/technologies)
• Legal Operations innovation tools (collaborate with in-house legal ops, test, implement, and share)
Sheppard Mullin has always been adept at delivering, communicating and piloting innovative concepts such as Design Thinking and Quality Metrics to directly benefit our clients.
Guy Halgren
Chair ghalgren@sheppardmullin.com
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