Page 6 - WMPF Here for you 2016
P. 6
Group Insurance Scheme
More than 80 per cent of West Midlands Police Federation members are
covered under the Group Life Insurance Scheme.
2015 Claims 2015 Amount 2016 Claims 2016 Amount
Life 16 £969,500 7 £245,000
Critical illness 16 £150,000 5 £43,000
Personal accident 42 £14,023 14 £11,311
Sickness 58 £156,589 37 £109,843
In 2016... were settled in 2016
194 members helped with civil claims
407 claims under the gadget Insurance scheme
258 members helped with travel claims
totalling £266,000
1,573 members assisted by the
RAC Scheme in 2016.
• Calls attended 1,573
• Average recovery distance 78.6 miles
• Patrol fix rate 88 per cent
• Customer satisfaction 96.6 per cent
• Average response time 46.7 mins
• Level of service in one hour 75.1 per cent
which means three quarters of jobs are
completed within the hour
• Right resource first time 94.5 per cent
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