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GLOBAL SERVICES

Expert Technology Resources Providing Day 2 Support, Active Monitoring & Managed Services

Our teams of expertly trained support personnel provide remote monitoring and management of your
system’s health, helping to reduce downtime, providing real data for future spend, and increasing the speed of
emergency support. Our fl exible options allow clients to choose from a scalable and comprehensive portfolio of

services including:

• 24/7/365 help desk with guaranteed response • Flexible solutions that allow utilization of a vast

times, troubleshooting, programming support, pool of skilled technical resources for maintenance,
and tracking. troubleshooting, training and event support.
• Nationwide on-site support from our highly • Standardized reporting to provide clarity on resource

trained fi eld service technicians who are focused usage & enable future support cost forecasting.
exclusively on service and repair activities.

MANAGED SERVICES

Diversifi ed managed services provide remote, hybrid and on-site support options, allowing clients to
create the exact coverage they need to support their business requirements.

Remote Monitoring On-site Support Asset Management

Delivering robust support with Staff augmentation resources Asset and confi guration
up-to-the-minute tracking and located on-site to provide clients management of everything
management of system health, with a range of customizable from client databases to
connectivity, location, contact services from meeting support spare inventory and end-of-

information, service history, to training and pre-emptive life technologies.
special needs and requirements. maintenance.