Page 5 - E-Modul Penanganan Guest Laundry

Pencatatan dan Penetapan Biaya Guest Laundry ....................................................................................... 12

Prosedur Penanganan dan Jenis Objek Guest Laundry ............................................................................. 16

A. Penanganan Pakaian Tamu Dengan Laundry Normal .......................................................................... 16

B. Pencucian Pakaian Tamu Dengan Treatment Khusus .......................................................................... 20

C. Dry Cleaning ......................................................................................................................................... 21

D. Jenis-Jenis Objek Pencucian Guest Laundry ........................................................................................ 25

Tindak Lanjut Layanan Laundry Untuk Tamu Hotel................................................................................ 27

A. Prosedur Pengantaran (Delivery) Pakaian Tamu Hotel (guest laundry/in side laundry) ...................... 27

B. Prosedur Pengembalian Cucian Tamu Dari Luar Hotel (Out Side Laundry) ....................................... 30

Proses Administrasi Hasil Pencucian Guest Laundry ................................................................................. 32

Prosedur Penanganan Keluhan Tamu Atas Objek Pencucian .................................................................. 35

Formulir-Formulir yang Digunakan Pada Proses Penanganan Guest Laundry ..................................... 40

Daftar Pustaka ............................................................................................................................................... 46

Glosarium ....................................................................................................................................................... 47

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