Page 4 - E-Modul Penanganan Guest Laundry Hotel

Daftar Isi

Petunjuk Penggunaan E-Modul Bagi Dosen Dan Mahasiswa ...................................................................... i

Kata Pengantar ................................................................................................................................................ ii

Daftar Isi ......................................................................................................................................................... iii

Daftar Tabel ..................................................................................................................................................... v

Daftar Gambar ................................................................................................................................................ vi

Tinjauan Mata Kuliah ................................................................................................................................... vii

Deskripsi Mata Kuliah ................................................................................................................................. vii

Capaian Pembelajaran Lulusan (CPL) ......................................................................................................... vii

Capaian Pembelajaran Mata Kuliah (CPMK) ............................................................................................... ix

Pokok Bahasan Guest Laundry ...................................................................................................................... x

Penanganan Guest Laundry Hotel .................................................................................................................. 1

Jenis Layanan Guest Laundry ......................................................................................................................... 2

A. Berdasarkan Teknik Penanganan Yang Dibutuhkan .............................................................................. 2

B. Berdasarkan Asal Objek Pencucian ........................................................................................................ 3

C. Berdasarkan Waktu Pengambilan dan Pengembalian Objek Pencucian ............................................... 3

Menerima Guest Laundry ................................................................................................................................ 5

A. Prosedur Pengambilan / Pick Up Guest Laundry (In Side Laundry) ...................................................... 5

a. Tamu Menelpon Departemen Laundry (Order Taker) .......................................................................5

b. Tamu Menyerahkan Objek Cucian Kepada Room Attendant .............................................................7

c. Tamu Menyerahkan Objek Cucian Langsung Ke Valet Pada Saat Stripping .....................................7

d. Valet Menerima Informasi Guest Laundry, Namun Tidak Ada Tamu di Kamar (Melalui Laundry

Service Tag). .............................................................................................................................................10

B. Penerimaan Cucian Tamu Dari Luar Hotel (Out Side Laundry) .......................................................... 10

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