Page 22 - 2023 Citizens Bank Benefit Guide
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Contact Information
In the event you have benefit questions, please contact
Tracie Carter or our Broker’s office, IFC Benefit Solutions. .
HR / Enrollment Questions:
Tracie Carter Member Specific Questions:
Citizens Bank of Ada BCBS OK Member Services: 800-942-5837
Office: (580) 310 - 4438
hr@citizensada.bank
Broker Service Questions: Member Specific Oklahoma-based
James Moore, Account Manager Dental Questions:
IFC Benefit Solutions, Inc. Delta Dental Customer Service:
Office: (817) 332 - 8956 ext. 304 405-607-2100 (OKC Metro)
Mobile: (817) 312 - 0005 800-522-0188 (Toll Free)
james@ifcbenefitsolutions.com
Member Specific Life Questions:
Mutual of Omaha Customer Service:
Member Specific Vision Questions: 1-800-655-5142
VSP: 800-877-7195 Member Specific EAP Questions:
Mutual of Omaha EAP:
1-800-316-2796
Member Specific LTD Questions:
Mutual of Omaha Customer Service:
1-800-877-5176
Member Specific Vision Questions: Worldwide Travel Assistance and
VCD: 877-488-8900 Identity Theft Questions:
800-856-9947 (within U.S.)
312-935-3658 Outside the U.S.
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