Page 23 - GROUP 2 - 2022 Arl. Villas Benefit Guide Revised

Worldwide Travel Assistance:

Mutual of Omaha

Pre-trip Assistance Medical Assistance
Minimize travel hassles by calling us pre-departure for: • Locating medical providers and referrals
• Information regarding passport, visa or other required • Communication on your medical status with family,
documentation for foreign travel physicians, employer, travel company and consulate
• Travel, health advisories and inoculation requirements for • Emergency evacuation if adequate medical facilities are not
foreign countries available, including payment of covered expenses
• Domestic and international weather forecasts • Transportation home for further treatment – in the event
• Daily foreign currency exchange rates of death, assist in the return of mortal remains
• Consulate and embassy locations • Transportation arrangements for the visit of a family

Emergency Travel Support Services member or friend if your hospitalization is more than
• Telephonic translation and interpreter services – 24/7 access seven calendar days
to telephone translation services • Return home for dependent children if your hospitalization
• Locating legal services – referrals for local attorney or consular is more than seven calendar days
offices and help maintain business and family communications • Assistance with lodging arrangements if convalescence is
until legal counsel is retained (includes coordination of needed prior to, or after, medical treatment
financial assistance for bonds/bail) • Coordination with your health insurance carrier during a
• Baggage – assistance with lost, stolen or delayed baggage medical emergency
while traveling on a common carrier • Assistance obtaining prescription drugs or other necessary
• Emergency payment and cash – assistance with advance of personal medical items
funds for medical expenses or other travel emergencies by Identity Theft
coordinating with your credit card company, bank, employer, Your Travel Assistance benefit automatically includes Identity
or other sources of credit; includes arrangements for Theft Assistance, coordinated at no additional cost. Whether at
emergency cash from a friend, family member, business or home or traveling, this benefit provides education, prevention
credit card and recovery information to help you protect your identity.
• Emergency messages – assistance with recording and • Information regarding the steps to recover from credit card
retrieving messages between you, your family and/or business and check fraud
associates at any time • Guidelines if your Social Security number is compromised
• Document replacement – coordination of credit card, airline • Instructions for lost or stolen passport

ticket or other documentation replacement • Contact list for financial institutions, credit bureaus and
• Vehicle return – if evacuation or repatriation is necessary, check companies
return your unattended vehicle to the car rental company Assistance
Case managers are available 24 hours a day, seven days a week
and can be reached by calling the same toll-free number used
to contact AXA: 800-856-9947.

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