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PREFACE

This book is intended to serve as a frame of reference for students pursuing a

Polytechnic diploma in secretaryship as well as those pursuing a business or related
major. The book is also beneficial to individuals who want to learn more about office

administration.

The second volume of the book is divided into two chapters that cover the material

covered by the Malaysia Polytechnics' adaptation of the Office Administration 2 course
syllabus. Students are helped to develop the necessary skills for managing an office

operation while using technology and office procedures as a secretary.

Finally, I hope that this book will help students and those who have used it as a

reference, whether directly or indirectly. I hope this book will be helpful in assisting
them in achieving a superb result at the final examination.

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