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WRITING METHOD OF FINDINGS
CLAUSE OBSERVATION 1
5.3 (Describe what has happened)
The Role, The initial screening of the application was made by the duty
receptionist in order to speed up the process.
Responsibility
and Authority (Describe the current situation) 2
The screening results varies form receptionist to another as it
was based on knowledge and skills.
3
(Explain the auditors' expectations)
Method needs to be established for the standardization of
screening results and if necessary, control over the results.
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