Page 3 - Supply Chain Training Tool - Announcement v2
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How many documents can I attach if I am requesting for multiple IBXs?
The system will allow you to upload multiple documents but please note that if you are submitting a
request for multiple IBXs, you will also be required to submit multiple requests.
Please refrain from using invalid characters (ex: ~ " + # % & * : < > ? / { | } ) to avoid having issues with
the documents as this is a limitation of SharePoint.
How long will it take to get my Purchase Order approved?
If a quotation is already available, it will take about 24 to 48 Hours to get the PO approved. If the
quotation is not yet available, please allow us to process it within 3 to 5 Business days as it will include
the following activates performed by the GNSC Team:
1. Looking for the right supplier
2. Requesting for a quote
3. Obtaining the Lead Engineer’s approval for the obtained quote
4. PR Creation which is not limited to allocating the correct Budget Reference, Commodity Code and
Purpose of Purchase
5. Submitting PR for approval
6. You will be notified when the PR is approved, and a PO has been created for your request. Once the
Purchase Order is generated, a copy of the PO will be attached to your request, so it saves you time
having to search for it in Coupa.
How will I identify the status of my request?
Here is the type of statuses for your awareness.
• Draft: This means that the request has not been forwarded to Supply Chain for Processing
• Submitted: The ticket has been sent to SC Queue for a PO request
• RFI: The Supply Chain Team has sent back the request to ask for more information if they need
clarity with the request and BOM details
• Quote Requested - to be renamed as Awaiting quote approval: This means that the Lead Engineer
is currently reviewing the quote and they will either approve or reject it
• PO Undergoing Approval: The PR has been submitted in Coupa and the budget is being approved
• PO Issued: The PO has been issued and has been sent to suppliers for processing
• Invoiced: The invoice has been created against the PO and
• Delivery in Full: The goods/services have taken place.
How do I know if the goods are on their way?
The Supply Chain Team are in touch with the supplier on a weekly basis (or more frequent if required)
to obtain estimated time of delivery. We will update your request with the estimated date of delivery,
along with that, an Equinix Inbound Shipment ticket will be created for you so you will no longer be
required to access the Internal Equinix Customer Portal to do so. Once the package has arrived, the
materials will be delivered to the designated cage if needed and the status of your request will be update
to “Delivered in Full” so you will be aware that your request has been fulfilled.